SHIPPING
LAST DAY FOR ORDERING FOR CHRISTMAS DELIVERIES
Large items
Last London / M25 corridor run Friday 22st December (orders will have to be made at least the day before)
Last day for orders to the rest of mainland UK Sunday 17th December (message if you have any specific requirements as we may be able to accomindate you if slightly later)
Last day for orders on items that can be sent via courier Wednesday 20th December.
STANDARD TERMS
Smaller items (including quite a few of our chairs which can be dismantled for shipping) are shipped, fully insured and with tracking numbers, via our designated couriers or the Royal Mail. In most cases, a signature will be required upon delivery.
All items will normally be despatched within 2-6 working days and sooner in most cases although larger items that can be sent via courier may need longer to package.
Customised beer table sets can take up to 4 days to prepare especially during the busy spring and summer months so please allow up to 1 week for delivery.
In the UK we use a 1-2 day courier service. The service to Europe takes approximately 3-5 days and for elsewhere it is approximately 5-7 days.
Surcharges (approx £20) will be applicable for Northern Ireland, remote areas, Scottish Highlands and islands. As well as 'Out Of Area' surcharges for Europe for more remote locations.
Shipping rates are calculated according to size and weight and will be available when you place an item in the cart.
For large furniture (freight) items, we will provide a delivery quote, so the following are guidelines only.
We have several recommended third party delivery options. Please note that these are third party. We arrange the quote and once accepted by you, pass your details onto the driver who will then make contact with you to coordinate delivery times directly. You will need to pay the driver upon delivery. Insurance of all items passes to these delivery companies as soon as these items leave our premises. We will obviously be happy to assist you with any queries/issues you may have regarding delivery.
We have found that most of our customers are looking for the most competitive delivery rates available and so the services we recommend are economy options. With these, a certain amount of flexibility is required, as a driver will be making several deliveries per run, delivery times will usually be within business hours and these are one man services.
These rates are for delivery to a ground floor, they may help carry the item elsewhere but this is at their own discretion. Please note that with some of our services the driver works alone and mainly during business hours, someone will need to be in to take delivery and help lift larger items. If you have any alternative requirements, please let us know as this will involve alternative arrangements.
If you have more specific requirements/restrictions, we may need to arrange an alternative, higher level delivery option.
In general:
London and the Home Counties – delivery will be within one week.
The fee for this service is usually £50-60 (distance dependent) for most freight items (sofas, chests of drawers etc). London is a £50 flat fee.
For larger, heavier items (eg haberdashery units and shop counters) this rises to £60-£70 (London being £60).
A surcharge of £15 will be applied for delivery to any addresses within the Congestion Zone.
Rest of mainland UK (including most of Scotland and Wales) – delivery will be within 1-2 weeks.
£70-£90 depending on the size of the item and your location. The company we are curremtly using provides a two man service. Items are delivered 7 days a week, depending on where you are on the driver’s run, so some flexibility is needed. Please advise if you have any other requirements as other arrangements will need to be made.
You are welcome to arrange your own courier service. We would recommend you look on www.shiply.com.
Rest of the world – we have a number of delivery services we can arrange quotes for. As a guide, recent deliveries have included:
Haberdashery unit to the Netherlands = £240.
Sideboard to Italy = £230.
Please note that there will be a small additional charge on top of the flat rate for orders of multiple freight items.
In the case of our recommended delivery services, freight items are sent blanket wrapped as per standard practice. Additional packaging can be provided upon request and is subject to an extra charge.
For international orders, you are responsible for all import duties, taxes and all associated charges pursuant to the laws of your country including customs clearances. Costs associated with the return of an order due to failure by you to pay the aforementioned shall be borne by you and you shall also be liable for an additional 5% administration fee.